Last Update : October 2021
Terms or expressions used in this policy are defined as follows, unless the context specifies otherwise:
- ‘Jeasy’ is an anonymous society with its headquarters located at 1150 Woluwe-Saint-Pierre Belgium, Avenue de Broqueville 12, registered with the Crossroads Bank for Enterprises under number 0680.569.816
- ‘Jeasy App’, is the Mobile Application available on the Apple App Store and Google Play Store, that allows users to earn EcoMiles and receive routing recommendations.
- ‘Reward’ is defined as any Reward available on the Jeasy Gift Box. Rewards may include, but are not limited to, Voucher, Coupon, Discount, Free Gifts …
- ‘EcoMiles’ is defined as the EcoMile earned when using a sustainable transport mode (defined as walk, bike or public transport).
- ‘Company’ is defined as Jeasy who owns the Programme and is operating the Programme.
- ‘Enrolment Date’ is defined as the date when the Jeasy App has been installed and an Anonymous ID provided to the Member.
- ‘Jeasy Communication’ is the collective name for communication used in the Programme, including but not limited to the following: Programme brochures, news, letters, direct mailings, website and enrolment forms.
- ‘Programme’ is defined as the Jeasy EcoMiles programme offered by the Company as introduced in 2021, and developed to reward users who have decided to move in a sustainable manner.
- ‘Promotional Offers’ is defined as special temporary offers that give a Member the opportunity to gain extra EcoMiles
- ‘Member’ is defined as a member of the Programme, who has received a Jeasy Anonymous ID when installing the Jeasy App. Only Members are entitled to benefit from the services and benefits proposed in the Programme.
- ‘Partner’ is defined as a partner for whose services EcoMiles can be spent as specified in any regularly issued Jeasy Communication.
- ‘Customer Service Centre’ is defined as any service unit fully authorised by the Company to provide the range of services under the Programme.
- ‘Jeasy Technology’ refers to the internally developed algorithm that allows Jeasy to evaluate how a trip has been made. The current state of Jeasy Technology allows to potentially identify the following modes of transport : Walking, Biking, Car and Public transport.
2.1 The General Terms and Conditions define the contractual relationship between the Company and each individual Member. The Company, acting in good faith, reserves the right to cancel or replace the Programme or transfer the ownership of the Programme and the right to make alterations to or amend the Programme, the General Terms and Conditions, Programme Communication, the EcoMiles accumulation structure, Reward structure, EcoMiles redemption structure, the participation of any Partner in the Programme, or Programme procedures as described in Programme documents at any time.
No damage claims against the Company by Members may be lodged as a result of legally required country-specific alterations. Notification of alterations and amendments to these Terms and Conditions will be issued through the Jeasy communication.
These General Terms and Conditions and any alterations shall be considered approved as soon as he has received an Anonymous ID provided automatically by the Jeasy App when installed on the Mobile Device of the Member. If a Member does not accept the Programme alterations, the Member may terminate the membership as per paragraph 2.2.
2.2 Each party may terminate the contractual agreement at any time in accordance with the procedures described in the Jeasy Communication. The General Terms and Conditions shall continue to govern implementation even after termination of the contractual relationship.
A member may terminate the membership by simply uninstalling the Jeasy App from his mobile device. Doing so will automatically delete his account and all the accumulated EcoMiles with no possibility for the member to recuperate his accumulated EcoMiles even with a new installation of the Jeasy App.
At any time, can the Company terminate the membership of a user if the Member makes material misrepresentations, violates the Terms of Services, Reward rules or rules as set forth in Jeasy Communication. All EcoMiles shall expire as soon as the Membership is cancelled.
2.3 The Company will make reasonable efforts to give Members prior notice of termination of the Programme.
2.4 The Company will make reasonable efforts to ensure that the Rewards, benefits and opportunities to make members earning EcoMiles promoted as being available to Members will actually be available. However, the Company or their Partners may unilaterally restrict the amounts of the Reward being proposed and the Company cannot guarantee or warrant that such service shall always be available. A Member may therefore find that a particular Reward is not available.
2.5 All Rewards and benefits proposed are subject to change and availability, including blackout dates indicated in Jeasy Communication. Local restrictions and/or alterations may apply. Rewards, benefits and opportunities to earn EcoMiles offered to Members are or may be provided by Partners with whom the Company has made arrangements but over which it has no control.
2.6 Rewards, benefits and opportunities to earn EcoMiles will be subject to the general terms and conditions of the Partner providing the Reward.
2.7 The Anonymous ID or the EcoMiles earned by the concerned Member cannot under any circumstances be transferred, bequeathed, assigned, sold or combined, whether or not for valuable consideration, with the account of the EcoMiles of any other person whether or not that person is a Member of the Programme, or with any other account belonging to the Member.
2.8 In the event of the death of a Member, the Company shall close that Member’s account and cancel all EcoMiles earned by the concerned Member upon receipt of the death certificate.
3.1 Subject to local laws and parental or guardian approval, where applicable, the Programme is open solely to individuals aged 13 years or older, whose mailing address is in a country where the Programme is open to membership. Corporations, non-corporate bodies or other legal entities are excluded from participation.
3.2 The Company reserves the right to refuse membership to any person who does not meet the requirements for participation in the Programme.
3.3. The Anonymous ID will be required for any inquiry concerning the account.
4. Compliance with the Programme
4.1 The Member guarantees the correctness of all information given, including but not limited to an e-mail address, and shall be solely responsible for any erroneous, incomplete or out-of-date information. All data, including personal data shall be used and exchanged by Jeasy and the Partners as required by the Programme.
4.2 All EcoMiles and subsequent Rewards must be gained, earned and used in accordance with to the rules and guidelines in these General Terms and Conditions. The Company has the final authority to decide whether a Trip qualifies for EcoMiles.
4.3 The sale, purchase, brokerage, resale, barter or exchange of EcoMiles or Rewards for any compensation is prohibited, except as otherwise provided by the Company and specified in Jeasy Communication. Violators, including any person who uses a purchased or bartered Reward, shall be liable for damages and litigation costs. EcoMiles and Rewards have no cash value and can never be exchanged for cash.
4.4 Any material breach of the General Terms and Conditions may result in the confiscation of Rewards at any time.
4.5 In connection with the enforcement of any of the Terms and Conditions governing the Programme, the Company reserves the right to take appropriate legal action as it deems necessary against the Member, and may recover damages, attorneys’ fees and court costs.
5. Personal Data
5.1 All Personal data relating to the participation of Members in the Programme will be processed and used for purposes serving Programme implementation in accordance with the Jeasy Data Privacy.
5.2 Personal data may be used and exchanged by Jeasy and the Partners as required for the operation of the Programme.
6.1 The Company reserves the right to audit any and all accounts in the Programme at any time and without notice to the Member to ensure compliance with the Programme rules.
6.2 In the event that an audit reveals discrepancies or violations, the processing and/or use of EcoMiles accrual may be delayed by the Company until the discrepancies or violations are resolved to the satisfaction of the Company. Pending such resolution, Members may be prohibited from Spending EcoMiles and using Rewards, services or benefits associated with the Programme as determined solely by the Company.
6.3 The Company reserves the right to exchange information with Partners or their agents for auditing purposes.
7.1 The Company is not liable for any damage, death, delay, injury or loss arising out of or in connection with services, Rewards or benefits provided by the Partners under the Programme, save to the extent in which such damage or loss arises out of negligence by the Company, or was caused by the Company with intent, or recklessly and with the knowledge that damage would probably result, except as otherwise provided by the Warsaw Convention (as amended) or the Montreal Convention, whichever is applicable. Any claim must be submitted directly with the relevant Partner.
7.2 Except as otherwise provided in clauses 1.2 and 7.1 above, the Company shall not be liable for any loss or damage resulting from the termination of, or the change in the Programme or for any withdrawal from the Programme by Jeasy or one of the Partners. The Company shall make reasonable efforts to inform the Member about any such changes or withdrawals as soon as possible.
7.3 The Member is liable for any claims from third parties, including the tax authorities, arising from membership in the Programme.
8. Earning Miles
8.1. All EcoMiles and subsequent Rewards must be gained, earned and used according to the rules and guidelines in the Terms and Conditions.
8.2 EcoMiles are earned when the Member travels and records a trip using a sustainable mode of transport identified by Jeasy. Only, the following modes of transportation allow to earn EcoMiles
- Walk or Run
- Transport public (Train, Bus, Metro and Tram).
8.3 The following mode of transport do not allow to earn EcoMiles (non exhaustive list):
- Kick Scooter
- One Wheel Drive
- Electric car
- Roller Skate or SkateBoard
8.4 Bonus EcoMiles could be earned when making certain combinations of modes of transport. For instance, combining Bike and Car or Car and Public Transport, or when reaching a specific destination. Jeasy reserves the right to define these combinations and alter its methodology at any time, at its sole discretion, and without prior notice.
8.5 EcoMiles never expire. They are available for the member as long as the Programme is active and available and that he has the Jeasy App installed on his mobile phone.
9. Spend EcoMiles for Rewards
9.1 When a Member has earned a sufficient number of EcoMiles, the Member may request a Reward through the Gift Box of the Jeasy App in accordance with the procedures governing the issuance of Rewards as set forth in Jeasy Communication.
9.2 Only the Member is entitled to apply for a Reward. The Member may order a Reward either for himself or for any other person designated by the Member at the time the Reward is requested, subject to the Terms and Conditions of the Programme. In the event the Member is legally incompetent (of major or minor age) the Reward must be requested by the Member’s legal guardian or representative.
9.3 The Company shall not be liable for any loss, expense (including, without limitation, attorneys’ fees), accident or inconvenience that may arise in connection with the use of Rewards or as a result of any defect or failure of Rewards ordered from Partners.
9.4 Depending on the Reward involved, Jeasy or the Partner may contact the Member to provide him with the Reward. This can be done via e-mail, postal mail, phone call or SMS. As soon as the Reward application has been processed, the Miles required for the Reward are debited from the Member’s account. The Company cannot be held responsible for delays or losses caused by postal services or by customs procedures.
9.5 Any beneficiary of a Reward must meet the legal requirements for the use of the desired service (e.g. age, driving license) and must abide by the conditions laid down by the Partner concerned, notably in regard to deposit payments on reservations with Partners.